Getting a procedure in Charlotte? Whether it’s a colonoscopy, eye surgery, or orthopedic injection, chances are your provider told you something like:“You need a responsible adult to go with you.” That’s not a suggestion — it’s a requirement. And when friends or family can’t do it, MyFredy steps in. We’re Charlotte’s trusted service for medical escort and companion care, helping patients meet discharge policies with a professional adult who checks in, stays onsite during your procedure, and brings you home safely — without delay or drama. We Understand What Charlotte Providers Require Hospitals and clinics across the Queen City — including Atrium Health, Novant, Charlotte Eye Ear Nose & Throat (CEENTA), and Carolina Digestive — have one thing in common:They won’t let you complete your procedure unless someone stays with you and signs you out. And not just anyone. They often want your companion’s name and phone number in advance — and confirmation they’ll be physically present at check-in and discharge. That’s where MyFredy shines. We don’t just drive you — we wait with you, quietly and professionally, ensuring your care plan moves forward without delays. Only 20% of what we do is transportation. The other 80%? Being there — on time, in person, and ready to help. Where We Work in Charlotte and Surrounding Areas Whether your appointment is Uptown or in the suburbs, we serve the full metro region, including: Atrium Health locations in Myers Park, SouthPark, and Steele Creek Novant Health Presbyterian Medical Center and Matthews Surgery Center Charlotte Eye Ear Nose & Throat (CEENTA) in Huntersville, Monroe, and South Charlotte Carolina Digestive, OrthoCarolina, and independent clinics from Ballantyne to Concord We're also serving patients traveling from or to nearby regions like: Greenville-Spartanburg (GSP) Raleigh-Durham Winston-Salem / Triad region If your provider’s asking for a name, a number, and a presence — we’re it. Who Books MyFredy in Charlotte? People just like you: A South End retiree heading in for a colonoscopy A single parent in NoDa managing LASIK with no time off for family A veteran in University City who’s tired of rescheduling procedures due to lack of support If you've ever had to cancel or delay a procedure because you didn’t have someone available — you’re not alone. We’re here to help you stay independent and on schedule. Need Help Paying? Ask About MyFredy Cares We know the cost of care adds up. That’s why we created MyFredy Cares, a program that helps Charlotte-area residents cover the cost of our service — especially for: Veterans Older adults living alone People facing affordability gaps If you qualify, we’ll connect you with partner programs to reduce or offset the cost. Next Step: Let’s Reserve Your Date We’re not a van service or just a ride. We’re your trusted adult — the one providers require, and the one you can count on. Let us know the date of your appointment, and we’ll take care of the rest. MyFredy. Because your health deserves backup. FAQ – Using a Medical Escort in Charlotte Do Charlotte-area providers really require someone to stay with me? Yes. Providers like Atrium, Novant, CEENTA, and Carolina Digestive often require a responsible adult to check in with you, stay onsite, and be available for discharge. Without someone physically present, your procedure may be delayed or canceled. Can I use Uber or Lyft instead of MyFredy? No. Rideshare drivers don’t meet provider requirements. Most clinics will not accept them — and some ask for your escort’s name and phone number before the procedure. MyFredy is designed to meet these policies, with a professional who waits on-site and is ready when you’re discharged. What areas around Charlotte does MyFredy serve? In addition to Charlotte proper, we serve Matthews, Concord, Ballantyne, Huntersville, Pineville, and Gastonia. We also support travelers from Greenville-Spartanburg, Raleigh-Durham, and the Triad region. Is MyFredy covered by insurance? Not yet, but we’re working on it. In the meantime, our MyFredy Cares program helps reduce costs for those who qualify — especially veterans and patients with limited income.
